Privacy Policy
Top Dog Sewer & Drain (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us.
1. INFORMATION WE COLLECT
Personal Information You Provide
We may collect personal information that you voluntarily provide to us when you:
- Request a free estimate
- Schedule a service appointment
- Contact us via phone, text, email, or our website contact form
- Subscribe to our newsletter
- Leave a review or testimonial
- Communicate with our technicians or staff
This information may include:
- Full name
- Phone number (including cell phone for text communications)
- Email address
- Home or business address
- Service location
- Details about your plumbing or drain issue
- Payment information (when applicable)
- Any other information you choose to provide
Information Automatically Collected
When you visit our website, we may automatically collect certain information about your device and usage, including:
- IP address
- Browser type and version
- Operating system
- Pages visited and time spent on our site
- Referring website
- Clickstream data
- Device information
2. HOW WE USE YOUR INFORMATION
We use the information we collect for various purposes, including:
- Providing Services: To schedule, confirm, and perform drain cleaning, sewer services, and other requested services
- Emergency Response: To respond to your 24/7 emergency service requests
- Communication: To contact you regarding appointments, service updates, and follow-ups
- Estimates & Quotes: To provide accurate free estimates for our services
- Customer Service: To address your questions, concerns, and feedback
- Marketing: To send you newsletters, promotional offers, and service updates (you may opt-out at any time)
- Improving Our Services: To analyze usage patterns and improve our website and service delivery
- Legal Compliance: To comply with applicable laws, regulations, and legal processes
3. TEXT MESSAGING & COMMUNICATIONS
By providing your phone number, you consent to receive:
- Appointment confirmations and reminders via text or phone call
- Emergency service updates
- Service-related communications
- Marketing messages and offers (you may opt-out at any time)
Standard messaging and data rates may apply. You can opt-out of text communications at any time by replying “STOP” to any message or contacting us directly.
4. INFORMATION SHARING & DISCLOSURE
We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:
- Service Providers: With trusted third-party vendors who assist us in operating our business (e.g., payment processors, scheduling software, email services)
- Legal Requirements: When required by law, court order, or government regulation
- Business Transfers: In connection with a merger, acquisition, or sale of assets
- Protection of Rights: To protect the rights, property, or safety of Top Dog Sewer & Drain, our customers, or others
- With Your Consent: When you have given us explicit permission to share your information
5. COOKIES & TRACKING TECHNOLOGIES
Our website may use cookies and similar tracking technologies to enhance your experience. Cookies are small data files stored on your device that help us:
- Remember your preferences
- Understand how you use our website
- Improve our website functionality
- Analyze site traffic and usage
You can control cookie settings through your browser preferences. However, disabling cookies may affect some website features.
6. DATA SECURITY
We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:
- Secure server infrastructure
- Encryption for sensitive data transmission
- Access controls and authentication protocols
- Regular security assessments
While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.
7. DATA RETENTION
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. This includes:
- Retaining service records for warranty and liability purposes
- Maintaining contact information for future service needs
- Keeping records as required by New Hampshire regulations
8. YOUR PRIVACY RIGHTS
Depending on your location, you may have certain rights regarding your personal information, including:
- Access: Request a copy of the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information (subject to legal limitations)
- Opt-Out: Opt-out of marketing communications at any time
- Data Portability: Request transfer of your data to another service provider
To exercise any of these rights, please contact us using the information provided below.
9. CALIFORNIA PRIVACY RIGHTS
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including:
- Right to know what personal information we collect, use, and share
- Right to request deletion of your personal information
- Right to opt-out of the sale of your personal information (we do not sell your information)
- Right to non-discrimination for exercising your privacy rights
10. CHILDREN’S PRIVACY
Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.
11. THIRD-PARTY LINKS
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.
12. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page with an updated “Last Updated” date. We encourage you to review this policy periodically.
13. CONTACT US
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:
Top Dog Sewer & Drain
📍 603-439-2828
📱 603-793-6811 (Text)
📧 info@topdogsewer.com